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NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings

Course overview

Positive working relationships with patients, families and residents. Our new qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.

This course is designed to help learners develop positive working relationships with customers in a health and social care setting, using effective communication.

Learning Aim

This qualification is designed to enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector.
‘Customers’ in this context refers to internal and external customers, including people who use services, their supporters, visitors, health professionals and providers of other services.
‘Employee’ refers to a range of jobs roles both health and social care specific and non-specific, ie receptionist, cleaner, retail assistant.

This qualification will focus on the study of customer
service in health and social care.

The objectives of this qualification are to help learners:
• develop an awareness of customer service in health and social care
• understand how to communicate effectively in a health and social care setting
• understand the needs of customers who access health and social care services
• understand teamwork in health and social care settings.

Learning outcomes

A statement of what a learner will know, understand or be able to do as a result of a process of learning. As well as achieve a NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings which is an nationally accredited and recognised qualification.

Course content unit 1

This unit contains three sections:
Section 1: Preparing to deliver customer service in health and social care settings
Section 2: Teamwork in health and social care settings
Section 3: Extension activites

Course content unit 2

This unit contains three sections:
Section 1: Effective communication for health and social care
Section 2: Understand the specifc needs of customers accessing health andf social care services
Section 3: Extension activites

Course code

3711


Awarding Body

NCFE/CACHE


Duration of course

6-weeks


Number of assessments

2-units


Delivery method

Online or Paper-based


Assessment method

Portfolio of evidence which is marked via an assigned tutor. Assessing knowledge/understanding. All units must be assessed in line with the Assessment Strategy.

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