Challenging behaviour is causing increasing concern today, as many individuals have increasing levels of stress and uncertainty in their lives....
Read MoreStrong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective...
Read MoreThe retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic...
Read MoreA lean organisation provides the greatest customer value with the fewest resources, a philosophy increasingly important in today’s competitive business...
Read MoreAbout 300,000 patients develop an infection in England each year while being treated by the NHS. Protecting people from infection...
Read MoreBritain is a culturally diverse nation that respects and values the differences in people. Companies are legally required to follow...
Read MoreA total of 103,900 safeguarding reports about vulnerable adults were referred in 2014/2015. The responsibilities of care workers involved in...
Read MoreData protection compliance is an essential legal requirement for all organisations. Since the General Data Protection Regulation (GDPR) came into...
Read MoreIn the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore...
Read MorePositive working relationships with patients, families and residents. Our new qualification enhances Customer Service in Healthcare, which will support you...
Read MoreIn order to have a truly successful business, you need to provide good customer service. It is believed that 96%...
Read MoreThis qualification is designed for learners who would like to learn about the environment and climate change. Sustainability is quickly...
Read MoreWith a UK industry turnover estimated at £4.7 billion in 2011, cleaning is one of the largest business sectors in...
Read MoreImproving business performance is vital for any business. Making improvements that are more efficient - such as saving on time...
Read MoreOver half a million businesses are started every year; however, 30% of these fail within the first two years. Having...
Read MoreThere were an estimated 5.5 million private sector businesses in the UK at the start of 2016. Despite the recent...
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