Over 4 million people in the UK live in social housing, and with some social housing tenants being at their most vulnerable, it’s important that anyone working in the sector has a sound understanding of the range of services provided by social housing, the issues that tenants might face, and how to correctly record and report any problems.
“This qualification aims to:
* Focus on the study of the social housing sector
* Provide knowledge for those seeking employment in, or recently
employed in the social housing sector.
The objectives of this qualification are to support the learner to:
* Gain an understanding of the social housing sector
* Understand the principles of customer service in the social housing
* Understand how to identify, record and report potential issues
experienced by tenants.”
A statement of what a learner will know,understand or be able to do as a result of a process of learning. As well as achieve a NCFE CACHE LEVEL 2 Certificate in Understanding Tenant Support in Housing which is an nationaly accredited and recognised qualification.
Course content unit 1
“This unit contains three sections :
Section 1: Introduction to the social housing sector
Sector 2: Understand the principles of safeguarding and equality
Section 3: Extension activities
Course content unit 2
“This unit contains four sections:
Section 1: Understand mental and physical ill-health
Section 2: Understand reasons for problematic behavior
Section 3: Understand issues affecting isolated tenants
Section 4: Extension activities “
Duration of course
Number of assessments
Online or Paper-based
Portfolio of evidence which is marked via an assigned tutor. Assessing knowledge/understanding. All units must be assessed in line with the Assessment Strategy.
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