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NCFE CACHE LEVEL 2 Certificate in Understanding Tenant Support in Housing

Course overview

Over 4 million people in the UK live in social housing, and with some social housing tenants being at their most vulnerable, it’s important that anyone working in the sector has a sound understanding of the range of services provided by social housing, the issues that tenants might face, and how to correctly record and report any problems.

Learning Aim

“This qualification aims to:

* Focus on the study of the social housing sector
* Provide knowledge for those seeking employment in, or recently
employed in the social housing sector.

The objectives of this qualification are to support the learner to:
* Gain an understanding of the social housing sector
* Understand the principles of customer service in the social housing
* Understand how to identify, record and report potential issues
experienced by tenants.”

Learning outcomes

A statement of what a learner will know,understand or be able to do as a result of a process of learning. As well as achieve a NCFE CACHE LEVEL 2 Certificate in Understanding Tenant Support in Housing which is an nationaly accredited and recognised qualification.

Course content unit 1

“This unit contains three sections :

Section 1: Introduction to the social housing sector
Sector 2: Understand the principles of safeguarding and equality
Section 3: Extension activities

Course content unit 2

This unit contains four sections:

Section 1: Understand mental and physical ill-health
Section 2: Understand reasons for problematic behavior
Section 3: Understand issues affecting isolated tenants
Section 4: Extension activities “

Course code


Awarding Body


Duration of course


Number of assessments


Delivery method

Online or Paper-based

Assessment method

Portfolio of evidence which is marked via an assigned tutor. Assessing knowledge/understanding. All units must be assessed in line with the Assessment Strategy.

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