Level 2 Certificate in Customer Service

[ohio_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” title=”Q291cnNlJTIwb3ZlcnZpZXc=” title_typo=”null”][ohio_text text_typo=”null”]In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back.

The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.[/ohio_text]

[ohio_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” heading_type=”h4″ title=”TGVhcm5pbmclMjBBaW0=” title_typo=”null”][ohio_text text_typo=”null”]Provide learners with the underpinning knowledge that is required by
employees to work in a range of different environments within a
customer service role.

The objectives of this qualification are to help learners to:
• develop essential knowledge of how to carry out customer service
tasks, such as how to manage information and supporting events
• know how to apply their knowledge in a variety of industries and job
roles.[/ohio_text]

[ohio_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” heading_type=”h4″ title=”TGVhcm5pbmclMjBvdXRjb21lcw==” title_typo=”null”][ohio_text text_typo=”null”]A statement of what a learner will know, understand or be able to do as a result of a process of learning. As well as achieve a NCFE CACHE Level 2 Certificate in Customer Service which is an nationally accredited and recognised qualification.[/ohio_text][ohio_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” heading_type=”h5″ title=”Q291cnNlJTIwY29udGVudCUyMHVuaXQlMjAx” title_typo=”null”][ohio_text text_typo=”null”]This unit contains four sections:
Section 1: Principles of customer service and delivery
Section 2: Understand customers
Section 3: Understand employer orginisations
Section 4: Extension activites[/ohio_text][ohio_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” heading_type=”h5″ title=”Q291cnNlJTIwY29udGVudCUyMHVuaXQlMjAy” title_typo=”null”][ohio_text text_typo=”null”]This unit contains five sections:
Section 1: Understand how to communicate with customers
Section 2: Understand how to develop customer relationship
Section 3: Understand how to resolve problems and deliver customer service to challenging customers
Section 4: Understand how to develop working relationships with colleagues
Section 5: Extension activities[/ohio_text]

[ohio_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” divider_visible=”1″ title=”QXBwbHklMjBub3clMjBmb3IlMjB0aGlzJTIwY291cnNl” title_typo=”null”][ohio_text text_typo=”null”]We have a wide range of courses suited to employers, learners and further education providers. If you need help or advice then do drop us a line.
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