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Level 2 Certificate in Principles of Business Administration

Course overview

There were an estimated 5.5 million private sector businesses in the UK at the start of 2016. Despite the recent economic difficulties, the trend has been steadily increasing in the business population. Today’s global economy brings with it a wealth of new markets, shrinking profit margins and increasing operating expenses; the need for good business administration has never been greater.

What you will learn

The level 2 Certificate in Principles of Business Administration gives you the knowledge to work in a range of different environments in a business admin role. Whether you would like to brush up on your skills or pick up some new ones, this course will give you the knowledge you need to provide high-quality support to the business you work for.

This fully online qualification will help you develop your knowledge of important administrative support tasks, including how to prepare and distribute business documents and how to manage diary systems and financing systems.

Learning Outcomes

A statement of what a learner will know,understand or be able to do as a result of a process of learning. As well as achieve a NCFE CACHE Level 2 Certificate in Principles of Business Administration which is an nationaly accredited and recognised qualification.

Course content unit 1

This Unit contains six sections:

Section 1: Principles of providing administrative services
Section 2: Principles of business document production and information management
Section 3: Understand communication in a business enviroment
Section 4: Understand employer organisations
Section 5: Understand how to develop working relationships with colleagues
Section 6: Extension Activities

Course content unit 2

This unit contains three sections:
Section 1: Understand how to carry out business administration tasks
Section 2: Understand customer service
Section 3: Extension Activities

Course code


Awarding Body


Duration of course

6 weeks

Number of assessments

2 units

Delivery method

Online or Paper-based

Assessment method

Portfolio of evidence which is marked via an assigned tutor. Assessing knowledge/understanding. All units must be assessed in line with the Assessment Strategy.

Apply now for this course

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