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Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

Course overview

In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional.

Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.

Learning Aim

This qualification will enable learners to develop an understanding of:
• communicating with customers in the hospitality sector
• teamwork in the hospitality sector
• professional standards and personal development
• legislation and regulations relating to customer service delivery in the hospitality sector.

Learning outcomes

A statement of what a learner will know, understand or be able to do as a result of a process of learning. As well as achieve a NCFE CACHE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality which is an nationally accredited and recognised qualification.

Course content unit 1

This unit contains three sections:
Section 1: Principles of customer service in the hospitality sector
Section 2: Understand effective teamwork in the hospitality sector
Section 3: Extension activites

Course content unit 2

This unit contains three sections:
Section 1: Understand legislation and guidance relevant to the hospitality sector
Section 2: Understand professional personal standards in the hospitality sector
Section 3: Extension activites

Course code

3912


Awarding Body

NCFE/CACHE


Duration of course

6-weeks


Number of assessments

2-units


Delivery method

Online or Paper-based


Assessment method

Portfolio of evidence which is marked via an assigned tutor. Assessing knowledge/understanding. All units must be assessed in line with the Assessment Strategy.

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