[ohio_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” title=”Q291cnNlJTIwb3ZlcnZpZXc=” title_typo=”null”][ohio_text text_typo=”null”]In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional.
• communicating with customers in the hospitality sector
• teamwork in the hospitality sector
• professional standards and personal development
• legislation and regulations relating to customer service delivery in the hospitality sector.[/ohio_text]
Section 1: Principles of customer service in the hospitality sector
Section 2: Understand effective teamwork in the hospitality sector
Section 3: Extension activites[/ohio_text]
Section 1: Understand legislation and guidance relevant to the hospitality sector
Section 2: Understand professional personal standards in the hospitality sector
Section 3: Extension activites[/ohio_text]
Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.[/ohio_text]
[ohio_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” heading_type=”h4″ title=”TGVhcm5pbmclMjBBaW0=” title_typo=”null”][ohio_text text_typo=”null”]This qualification will enable learners to develop an understanding of:
• communicating with customers in the hospitality sector
• teamwork in the hospitality sector
• professional standards and personal development
• legislation and regulations relating to customer service delivery in the hospitality sector.[/ohio_text]
[ohio_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” heading_type=”h4″ title=”TGVhcm5pbmclMjBvdXRjb21lcw==” title_typo=”null”][ohio_text text_typo=”null”]A statement of what a learner will know, understand or be able to do as a result of a process of learning. As well as achieve a NCFE CACHE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality which is an nationally accredited and recognised qualification.[/ohio_text]
[ohio_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” heading_type=”h5″ title=”Q291cnNlJTIwY29udGVudCUyMHVuaXQlMjAx” title_typo=”null”][ohio_text text_typo=”null”]This unit contains three sections:
Section 1: Principles of customer service in the hospitality sector
Section 2: Understand effective teamwork in the hospitality sector
Section 3: Extension activites[/ohio_text]
[ohio_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” heading_type=”h5″ title=”Q291cnNlJTIwY29udGVudCUyMHVuaXQlMjAy” title_typo=”null”][ohio_text text_typo=”null”]This unit contains three sections:
Section 1: Understand legislation and guidance relevant to the hospitality sector
Section 2: Understand professional personal standards in the hospitality sector
Section 3: Extension activites[/ohio_text]
[ohio_text text_typo=”null”]Course code
3912
Awarding Body
NCFE/CACHE
Duration of course
6-weeks
Number of assessments
2-units
Delivery method
Online or Paper-based
Assessment method
Portfolio of evidence which is marked via an assigned tutor. Assessing knowledge/understanding. All units must be assessed in line with the Assessment Strategy.[/ohio_text]
[ohio_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” divider_visible=”1″ title=”QXBwbHklMjBub3clMjBmb3IlMjB0aGlzJTIwY291cnNl” title_typo=”null”][ohio_text text_typo=”null”]We have a wide range of courses suited to employers, learners and further education providers. If you need help or advice then do drop us a line.
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[ohio_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” heading_type=”h4″ divider_visible=”1″ title=”TGVhcm4lMjBtb3JlJTIwYWJvdXQlMjB0aGUlMjBwcm9jZXNzJTIwYW5kJTIwdGhlJTIwc3VwcG9ydCUyMHdlJTIwb2ZmZXIu” title_typo=”null”]