NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings

[ohio_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” title=”Q291cnNlJTIwb3ZlcnZpZXc=” title_typo=”null”][ohio_text text_typo=”null”]Positive working relationships with patients, families and residents. Our new qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.

This course is designed to help learners develop positive working relationships with customers in a health and social care setting, using effective communication.[/ohio_text]

[ohio_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” heading_type=”h4″ title=”TGVhcm5pbmclMjBBaW0=” title_typo=”null”][ohio_text text_typo=”null”]This qualification is designed to enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector.
‘Customers’ in this context refers to internal and external customers, including people who use services, their supporters, visitors, health professionals and providers of other services.
‘Employee’ refers to a range of jobs roles both health and social care specific and non-specific, ie receptionist, cleaner, retail assistant.

This qualification will focus on the study of customer
service in health and social care.

The objectives of this qualification are to help learners:
• develop an awareness of customer service in health and social care
• understand how to communicate effectively in a health and social care setting
• understand the needs of customers who access health and social care services
• understand teamwork in health and social care settings.[/ohio_text]

[ohio_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” heading_type=”h4″ title=”TGVhcm5pbmclMjBvdXRjb21lcw==” title_typo=”null”][ohio_text text_typo=”null”]A statement of what a learner will know, understand or be able to do as a result of a process of learning. As well as achieve a NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings which is an nationally accredited and recognised qualification.[/ohio_text][ohio_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” heading_type=”h5″ title=”Q291cnNlJTIwY29udGVudCUyMHVuaXQlMjAx” title_typo=”null”][ohio_text text_typo=”null”]This unit contains three sections:
Section 1: Preparing to deliver customer service in health and social care settings
Section 2: Teamwork in health and social care settings
Section 3: Extension activites[/ohio_text][ohio_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” heading_type=”h5″ title=”Q291cnNlJTIwY29udGVudCUyMHVuaXQlMjAy” title_typo=”null”][ohio_text text_typo=”null”]This unit contains three sections:
Section 1: Effective communication for health and social care
Section 2: Understand the specifc needs of customers accessing health andf social care services
Section 3: Extension activites[/ohio_text]

[ohio_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” divider_visible=”1″ title=”QXBwbHklMjBub3clMjBmb3IlMjB0aGlzJTIwY291cnNl” title_typo=”null”][ohio_text text_typo=”null”]We have a wide range of courses suited to employers, learners and further education providers. If you need help or advice then do drop us a line.
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